As someone who frequently travels around Nairobi, I can confidently say that my recent experience at Lexo Kisii was nothing short of remarkable. I visited the station around 10 AM, looking to refuel my vehicle with their eco-friendly options, and I was pleasantly surprised by the level of service provided.
Upon arriving, I was greeted by a clean and well-maintained station, which is always a plus in my book. The customer service here is truly top-notch. I had read several customer reviews before my visit, and I can attest that they hold true. One review mentioned how "the lady who served me did her best smile and made my day with her service." I couldn't agree more! I was served by Malack Onsongo, who not only had a warm smile but made the process quick and enjoyable.
When I approached the pump, I felt appreciated and valued, unlike at some other stations where customers often feel rushed or ignored. The attendants were friendly and engaging, which made me feel comfortable as I filled my tank with their quality fuel. It's evident that Lexo Kisii takes customer relations seriously, and given that I was in and out without long waits, I was very pleased!
One aspect of their service that stood out to me was their commitment to sustainability. Knowing that I was using an energy-efficient transport solution made my experience even better. The staff are not only efficient but proactive as well. One customer mentioned how "the experience is good, and the job is well done there." I found this to be true, as the team's hard work reflected in the smooth operation of the station.
However, I did notice a few mixed reviews about fuel service for boda boda riders. While I personally had a great experience, it's important for all customers to feel welcomed. Some feedback mentioned that there may be a disconnect in service for riders, which is something that the management might want to address moving forward.
In conclusion, I highly recommend Lexo Kisii for anyone in need of reliable and eco-friendly fuel services. The combination of a clean environment, efficient service, and friendly staff makes this a must-visit in Nairobi. I especially want to give a shoutout to Malack Onsongo for her fantastic service. I left feeling satisfied and will undoubtedly return as my go-to fuel station.